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Frequently Asked Questions
I am here to help make your online art purchasing experience a total success.... If you cannot find the answers to any questions you may have below, please contact me through the website and it will be my pleasure to answer your questions directly and solve any issues as quickly and conveniently as possible. I look forward to working with you to bring quality artwork into your home and working environment...
SHIPPING COSTS
Currency: All pricing is in U.S. dollars. International shipping is available but varies widely depending on the size/weight of the item, and the location where it's being shipped.
Shipping from the U.S: All shipping is from the U.S. and foreign clients will be responsible for paying all applicable taxes and duty upon receipt of their paintings.
Shipping Fees: All shipping fees are pre-calculated for the U.S. All other countries will need to contact me directly through the website to arrange shipping fees. All foreign clients will be responsible for paying all applicable taxes and duty upon receipt of their paintings.
FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:
What is your Policy on Returns/Exchanges/Refunds?
My policy concerning returns is on a case by case basis. I offer a 30-day money back guarantee if you are not totally satisfied with your purchase. No questions asked. The artwork must be returned in the original packaging, undamaged. Return shipping cost at customer’s expense; customer must insure artwork for return. With any other questions about your purchase, please contact me here https://cindy.artstorefronts.com/contact and include your order number and a brief description of what’s going on. I will contact you to see how I can help.
There’s a 15% restocking fee that is applied for any order canceled or exchanged.
IF YOUR SHIPMENT arrives damaged: If your painting arrives and the box is damaged, please contact me immediately via the website to let me know. Before opening the package, YOU MUST PHOTOGRAPH the damaged package. You may open the package to see if the work has been damaged (hopefully it is only superficial) but if the painting or print is damaged, please photograph the damaged artwork. NOTE: Every original work of art is photographed before and after it is packaged and before it is sent to you, for insurance purposes. All of my original artworks are insured for transportation.
How can I keep up with your new work?
Your following will want to keep up with your new work. We recommend including social media links and getting them to sign up for your newsletter.
EXAMPLE:
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter [insert link to newsletter sign up] !
You can also follow us on our social media pages as we are constantly posting about new work!
Instagram: add link to Instagram page
Facebook: add link to Facebook page
Trusted Art Seller
This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.
It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
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